IT Processes and SLA
Manage the efficiency of your IT business services
Is your IT Organization, process and performance based? Are you delivering services that enhance Business outcomes? Do you know what changes were made to your applications and infrastructure over the past month? Are you having trouble handling IT related incidents and finding solutions to your technical problems? These are just some of the concerns that every IT department face on a daily basis.
HAKKEN IT Processes and SLAs offer can help IT Organizations in the identification of bottlenecks, inconsistencies, and areas of improvement in your IT Organization and IT Processes that may be impacting your Service Quality and Performance, as well as defining and optimizing SLAs aligning the delivery of the IT services with the Business Services objectives.
HAKKEN services can help organizations in the following areas:
Service catalogue definition;
Cost reduction and modeling;
ITSM organization and architecture definition;
ITSM process definition, reengineering and implementation;
ITIL, ISO 20000 and COBIT assessments;
IT transversals performance assessments (Organization, Processes, Applications and Infrastructure).
ISO 20000 and ISO 27001 certification programs;
Risk and compliance initiatives;
SLAs definition and optimization;
OLAs and UCs definition and optimization;
IT Processes KPIs definition, implementation and monitoring.
The benefits of IT Processes and SLAs
Our IT Service Management Consulting Offer will allow your organization to take advantage of the following benefits:
Reducing operational costs and improving the quality of business operations;
Aligning IT processes and service levels with business objectives and requirements;
Improving IT resources productivity;
Applying metrics to measure IT service performance and provide continuous IT process improvement;
Increased business satisfaction with IT services;
Alignment and compliance with internationally recognized ITSM best practices and standards, such as ISO 20000 and ITIL v3.
Examining the management controls of your IT environment
HAKKEN IT Audits are examinations of the management controls within an Information technology infrastructure. The evaluation of obtained evidence determines if IT is safeguarding its assets, maintaining data integrity, and operating effectively to achieve the goals and objectives of the business. These audits can be independent or performed as a complement to the current internal audit practices.
Our audit programs were developed using the COBIT Framework and are a consistent base to our audits and flexible depending the required level of detail, to ensure the client requirements are met.
Before starting the audits, we invest time in understanding our client’s business strategy, their IT environment and maturity and the key IT risks. Our approach involves meeting with the key stakeholders, review the documentation and validating control adequacy, effectiveness and sustainability. Following our review, we provide an Executive Summary of the findings and a comprehensive report, which outlines “risk rated” findings, recommendations for remediation and our detailed observations.
Software Licensing Auditing
Manage Software Licensing efficiently
Nowadays manage the Software licensing is a constant challenge due to several aspects. Every day the number of purchased software increases and the software licensing models become more complex and different from vendor to vendor, such as Oracle, Microsoft, IBM, SAP, etc.
Some of the big brands in the market offer the capacity to consume software without limits and constrains, presenting at the end of a predefined period an invoice for the consumed software, which easily can reach huge amounts of money due to an inefficient way of managing the licensing.
HAKKEN Software Licensing offer consists on a framework of auditing the consumption of the software within an IT organization, providing a report of the consumed vs purchased licenses, with the identification of compliance risks, overspending costs and penalties, as well as the required actions to reduce the software licensing costs.
Licensing auditing within the customer premises
Software discovery probes certified by the biggest software vendors
Specialized reports including the current state of the licensing consumption, risks, improvement opportunities and corrective actions
The benefits of IT Service Management Solutions
Optimization of the software licensing consumption
Reduce the installations of software where they are not needed
Reduce the compliance risks with vendors and internal licensing policies
Reduce the software costs
Manage efficiently the software licensing acquisitions
Calculate software costs before the Vendor audits
Move from a reactive to a proactive approach regarding Software Costs
Understand how well is your IT Organization Performing
A successful IT system within a company is multi-faceted, and simultaneously focused on various levels of operation. Chances are, your IT environment has developed gradually. Over time, problems can emerge, including performance gaps, redundancies and inefficiencies.
An IT Assessment is a comprehensive and thorough review of a company’s environment and technology systems. This process is complex, which is why outside specialists are often brought in, to assess IT departments. An effective IT assessment will identify strengths and weaknesses, as well as suggest methods to boost efficiency, productivity, and profitability.
Our comprehensive assessment methodology will help any organization, no matter how large or small it is, to get a better return on their IT investments. We conduct an exhaustive, in-depth review of all of your critical technology areas, evaluate them against best practices and international standards and provide a detailed roadmap to better leverage your IT as a competitive advantage.
Types of IT Assessments
Overall IT department assessment
Process maturity assessment
IT/application performance assessment
GDPR/Data protection assessment
IT Assessments benefits
Our IT Assessment will help you address the following business challenges:
Rapid growth and expansion
Alignment with best practices and standards
Regulation and compliance requirements
READY TO WORK WITH US?